An exceptional experience. The day I was there (which was my very first visit), they were experiencing issues with having computer access. However, they were pivoting & adjusting beautifully while doing everything manually. My doctor was amazing… Melissa, the assistant, was sweet & kind… what more could you want? This speaks volumes especially when you’re working under challenging conditions & still offering a high level of customer service. I highly recommend.
I could not be more pleased with my experience here - Dr. Pepelea was thorough, kind, and incredibly informative. I felt I could trust her recommendations, I understood her diagnosis, and I have been given a clear treatment plan when I've seen her. Melissa is also fabulous - this is a super welcoming environment. Five stars, two thumbs up, etc!
Very professional and still human. I am thoroughly happy with this place. I put off my eye care THREE YEARS between visits and not one word was spoken of my procrastination. I have a health care background which allows me to specify that they are very thorough. Also, if I may be candid, the staff are not too hard on the eyes (haha), if you know what I mean, gentlemen...
Dr. Pepelea's office is my favorite optometry clinic, and I highly recommend them! The staff and the doctor herself are kind, professional, and take their time answering questions thoughtfully to ensure that you feel cared for and understood. The receptionists are responsive and easy to schedule with over the phone, and everyone there made me feel very welcome. When I arrived for my appointment, the receptionist even let me wait in my car and gave me a call when the doctor was ready for me to keep everyone safe during covid. As an added bonus, the reception area and exam room are visually interesting and decorated with cute pops of color. I could stay all day just to admire the cute paintings of animals wearing glasses.
