I’ve been boarding my 2 dogs at this facility for 2 years now and I would not recommend. Staff is rude and incompetent. Multiple times they have forgotten to give us back our dogs’ stuff (toys, meds, etc) and have not been apologetic any of the times we have had to make the 45 minute drive back to them. They are ok with inconveniencing us and don’t have the decency to apologize or acknowledge their part in forgetting. They also act like we’re bothering them if we call to check on them, as if we are not entitled to receive an update. Also, drop offs and pick ups tend to be chaotic each time as there is always kids running around and/or other unleashed animals. Their baths leave my dogs itchy and shedding worse than they were before dropping off so I can tell they do not use quality products.
My regular boarding location was full for the long weekend. At CKK, with the number of people dropping off their pets and then picking up at the same time, it felt more like a line at the post office or voting location. No true interaction about my pet or how he did while under their care. He was a number and not a pet. Although less expensive, I'll make sure I book ahead at my regular boarding location.
It was ok. I loved the lady when we dropped Our dog off she great. When I came and picked my dog up the staff were not very friendly and my dog was very stressed out. My dog is never that way she loves everyone.
We love Custom Kare Kennel and Raina and Loki do also. They are so excited to go and then happy when we pick them up. When they get home we can tell they played hard because they are so tired. The staff are great and take good care of them.
Absolutely amazing, Stitch (our doggo) is treated amazing and the workers love him just as much as he loves them. We had a miscommunication on our part and they worked with us thankfully ????. Couldn’t ask for better service or care for our boy ! I highly recommend bringing your pups here
