I have two daughters that have attended therapy since they were two years old. We moved and unfortunately it is to far for us to continue here. Hince this reverie. I think everyone should know how amazing this place is. The therapist here have made us feel like apart of their family and have encouraged us not only in the advancement our children needed but myself as a parent and human being. Our speech pathologist was Chelsea Ritz has been a constant in our lives for almost 10 years, she has helped my children grow not only in their speech but their confidence. I fully believe my girls would not be where they are today without her. My girls also attended occupational therapy here. We have had a few therapist over the years in this role and my girl and I loved them all. Then Chelsea Feachen came into our lives a few years ago and my girls were improving faster. What was more noticeable was how much they grew in there confidence to do whatever they worked on that week. She has quickly become a friend and confidant. She is an amazing woman. If you have made it this far in the review you know how much I love the staff here. I want to just say one last thing. Thank you, thank you for being a place of acceptance and love and light. Thank you for being a safe place in a dark world.
I have two sons who both receive therapy at this APT location. One receives speech therapy and the other eating therapy- both with Hannah who is AMAZING. She is kind and extremely patient, but also very good at keeping them focused and on task. That’s pretty hard with energetic little boys! We’ve seen vast improvement in both since they began working with Hannah and we couldn’t be more grateful!
Greetings. Taking a moment to write this review. Honestly, it's been delayed for about two months now! Better late than never, right? My child started here when it was Jones Therapy Services. We were seen on a weekly basis. Immediately, we were welcomed by the staff. They educated me on their practice, the processes we'd complete, and the goals we'd achieve. Quickly, we became close as the atmosphere promoted unity, once upon a time. We were paired with our therapist who'd we continue to stay with until December 2022. She built my child's confidence, taught long lasting skills, and always gave 100 % during our sessions. My child became so comfortable, that I know longer needed to sit in therapy sessions! A breakthrough, to say the least. I credit so much of my child's improved behavior to her. She is sorely missed! January 2023, we were paired with a professional who we were familiar with. Things started out okay then they took a turn. The behaviors exhibited from that therapist were unkind and my child started regressing. I became concerned as I didn't want our past therapist's hard work to disappear. I then spoke with her and made some suggestions on how we could improve the quality of my child's sessions. She then became offended and created a false narrative around our conversation. She asked to remove herself as our therapist. I found nothing wrong with that because I'd observed her being short and mean to my child so I agreed she was no longer a good fit. She later left the company but didn't finish out her agreement with us. I spoke with a supervisor who did nothing. Owner? Silent treatment. The service went downhill from there. We're then paired with another therapist. Fresh out of school. Few sessions with her wasn't much to brag about. She didn't come across as relatable at all. My child struggle to be acclimated to her style of therapy. She, too, became rude. Very quickly. The staff, as a whole, became very cold towards us. Retaliation was at the forefront. Small things started happening like clients walking into my child's session, being ignored by the receptionist, and our paperwork not being available after session. Our last two sessions, other therapists were sitting in there. They weren't invited by myself and it was a TOTAL breach of confidentiality. When asking the staff about these incidents, again, they (staff), played victim. I then receive a phone call stating they're terminating my child services. There were many times that the staff wasn't kind, yet, I continued for the sake of my child. With the new ownership, a decrease in professionalism appeared. We've been clients for almost 2 years and NEVER experienced this kind of treatment. Long review but I want to lay out the reasoning behind my rating. As a consumer, I depend on reviews. So if you're seeking QUALITY care for your children, this practice is no longer the place. Thankfully, this isn't the only pediatric therapy practice in town. Children should come first. Not the fragile egos of staff. Do better and remember your "why". It's about the children, always. (Update: They knew they were in the wrong...they spent $22.80 to send my child's paperwork to me. I'm literally 6 mins. away. Poor excuse for a company and business practices are awful!) Again... beware!
