Service is always great. They really do a great job, but recently, I have noticed my estimates for repair and actual service bills have been a lot higher than normal. They have raised their hourly rate to $180. Almost $200 per hour!! It also appears parts have been inflated as well. Unfortunately, I won't be able to use them anymore. The whole point for using an independent mechanic is so you don't pay high dealership service fees. I no longer see the difference with Lexpro, so I will have to go elsewhere.
I own a 2017 Lexus RX350. Have always taken it to the dealer for everything, including every oil change. The most recent time I contacted the dealer for service they said they could not get me in FOR 7 WEEKS! How can the service department be so backed up? So, I reached out to LexPro and was able to make a convenient appointment in only 2 days. Prices were MUCH better than the dealer. Service was fast. All employees were kind. They recommended a brake job, but I was hesitant, so I took it home for my husband to inspect. Yep! They were right! Needed rear brakes AND rotors. Called for an appointment and they completed the work quickly, and again at a much better price than quoted by dealer. I will ONLY take my car to LexPro from here on out! I highly recommend!
I'm a first time customer and Lexpro exceeded all of my expectations! They earned my business for life. My car had been making an annoying clicking sound but was overall running fine. I put it off and had planned to take it in next week. I started the car yesterday and the whole thing began shaking and nearly scared me to death. Luckily, the car limped its way to Lexpro where Tina greeted me and was so helpful at beginning the process. I was blown away when they called a few hours later and had diagnosed the problem as a bad ignition coil and water pump issue. They gave me a price over the phone (very fair price) and had it fixed in less than 24 hours. I've never been to a mechanic that was this responsive, this honest, and this fast. I just picked my car up and it's running like a brand new one...at least a brand new one with 214,000 miles on it! Thank you Lexpro. I plan to tell everyone to come see you all for their auto repair needs. Keep doing what you're doing and you'll continue to suceed.
They've always treated me professionally the few times I've taken my car. Work was always quicker than estimated. And they offered cheaper, more efficient, alternatives to try before asking me to spend a lot of money. Update: still great quick service. Clear explanation of repairs and cost.
I'm picky about my Lexus and the parts/service it receives. LexPro offers as good as or better than dealer level of parts/services but without stealership pricing. The techs are highly trained. The service is fast. Above all, I believe they are honest. Highly recommended independent Toyota/Lexus shop. Start here for all your Toyota/Lexus maintenance and repair needs!
