***Update*** Initially I was unhappy with my experience at Hatton's, but I will say that Paul and I were able to work together to gain an understanding of the gaps in communication and how to close them. Paul researched to find a better alternative for the repairs needed and has since fixed the issues with my vehicle and it looks great! Thanks Paul, and the Hattons team for getting this resolved. I previously left a review, but it appears it has been deleted. So here is this one with an update. I took my car to Paul at Hatton Automotive a couple years ago after a accident. After looking at all the good reviews (because they are all good, bad ones get deleted) I decided to entrust them with my car. Throughout the process the communication was good. We went through the list of components needed and Paul was prompt in getting them ordered and delivered to the shop. With this being a insurance job, we came in under the quote and their was money remaining. I had to call multiple times before I could gain access to the check for the balance. Now, the best part...After 6 months or so, the paint started to flake and peel. I reached out to Paul and was then asked "did I go over our policy about After Market parts?". No Paul. You didn't. And still haven't presented said policy. He went on to say that he would get it fixed for me, while also stating that he doesn't know much about painting cars. EXCUSE ME???? But after taking my car to this shop twice I'm inclined to agree. For the second time my front bumper and left fender is peeling. I was told the bumper came primed, it didn't, and because he thought it did it wasn't properly prepped for paint which would partly explain the attached photos. Now I'm stuck with a out of pocket expense versus my car being repaired the first time. Or two. DO NOT TAKE YOUR CAR HERE IF YOU WANT IT DONE RIGHT. -Mike Knox
Owner is very kind! He is easy to work with thru insurance, and his attention to detail is outstanding. This will be my second chance to work with him and his staff, and they stand head and shoulders above their competition when it comes to service and getting it right the first time. They are thoughtful to your time and get the job done expeditiously! Thank you for a job well done!
Great quality, very responsive work done on my new Palisade after road debris damaged it. Great price as well. Stand up business and would have zero hesitation taking my car back there. Highly recommended.
